Privacy Policy

Effective Date: August 22, 2026

Brad’s Transportation Services LLC, doing business as Desert Diamond Luxury Transport (“Desert Diamond,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, make a reservation, use our online booking system or passenger application, communicate with us, or use our transportation services.

1. Information We Collect

The information we collect depends on how you interact with Desert Diamond.

Contact Information

We may collect information such as:

  • Your name

  • Email address

  • Telephone number

  • Billing or mailing address

Reservation and Transportation Information

When you request or arrange transportation, we may collect information necessary to provide the service, including:

  • Pickup and drop-off locations

  • Reservation dates and times

  • Flight numbers and flight information

  • Passenger names

  • Number of passengers

  • Vehicle or service preferences

  • Luggage information

  • Special transportation instructions or requests

  • Reservation and trip history

  • Trip status information

  • Other information you provide in connection with your transportation

If you arrange transportation for another person, such as a family member, employee, client, or travel customer, you should have appropriate authorization to provide us with that person's information.

Payment and Transaction Information

When you make a reservation or payment, payment and transaction information may be collected and processed through our transportation technology and payment-processing providers.

Desert Diamond uses Moovs for transportation reservations and related services. Payment card information may be processed through Moovs and its authorized payment-processing providers.

We may have access to limited transaction information necessary to confirm and administer your reservation, such as payment status, transaction amount, and related reservation information. Payment providers maintain their own privacy, security, and payment-processing practices.

Website and Device Information

When you visit our website or use our online services, certain information may be collected automatically. This may include:

  • Internet Protocol (IP) address

  • Browser type

  • Device and network information

  • Pages visited

  • Referring website or traffic source

  • Dates and times of visits

  • Website interactions

  • Clicks and navigation activity

  • Other technical information associated with use of our website

Communications

We may retain information you provide when communicating with us through:

  • Email

  • Telephone

  • Text message

  • Website forms

  • Online booking

  • Passenger applications

  • Social media

  • Other communication methods

2. How We Use Personal Information

We may use personal information to:

  • Provide transportation quotes

  • Create and manage reservations

  • Confirm, modify, or cancel transportation

  • Communicate pickup instructions and trip information

  • Monitor flight information when relevant to a reservation

  • Coordinate chauffeurs, vehicles, and transportation providers

  • Process payments

  • Provide receipts and transaction records

  • Respond to questions or requests

  • Provide customer service

  • Maintain reservation and customer records

  • Personalize and improve our transportation services

  • Improve our website and online booking experience

  • Detect or prevent fraudulent or unauthorized activity

  • Protect passengers, chauffeurs, vehicles, systems, and our business

  • Maintain accounting, tax, insurance, and business records

  • Comply with applicable legal or regulatory obligations

  • Send service-related communications

  • Send marketing or promotional communications when permitted by law and consistent with your communication preferences

We only seek to use personal information for reasonable business purposes related to operating and improving our transportation services.

3. Our Use of Moovs

Desert Diamond uses Moovs, operated by Swoop, Inc., as an important technology service provider.

Moovs may provide services to us that include:

  • Customer relationship management

  • Quotes

  • Reservations

  • Online ordering and booking

  • Passenger applications

  • Dispatch

  • Chauffeur and vehicle coordination

  • Trip management

  • Passenger communications

  • Payment processing

  • Transaction management

For customer information processed through Desert Diamond's use of Moovs, Brad’s Transportation Services LLC dba Desert Diamond Luxury Transport generally determines the purposes for which that information is collected and used in connection with our transportation services.

Moovs processes information on our behalf as a technology service provider, subject to its contractual obligations, privacy practices, and applicable law.

Depending on the Moovs services used, information processed through the platform may include:

  • Customer names

  • Email addresses

  • Telephone and other contact information

  • Location and transportation information

  • Reservation information

  • Transaction information

  • Trip-status information

  • Services viewed or selected

  • Customer preferences

  • Opt-in and opt-out preferences

  • Device information

  • IP addresses

  • Browser and network activity

  • Other information provided in connection with a transportation reservation

Moovs may use authorized subprocessors and service providers to provide its technology, communications, payment-processing, hosting, security, and related services.

Additional information concerning Moovs' data practices is available in the Moovs Privacy Policy.

4. Our Website and Squarespace

Our website is hosted using Squarespace.

Squarespace and related technology providers may collect certain information about visitors in order to securely operate the website, provide website functionality, analyze website traffic, and improve website performance.

Information collected through our Squarespace website may include:

  • Browser, device, and network information

  • IP address

  • Pages visited

  • Referring websites

  • Clicks and website interactions

  • Dates and times of visits

  • General website traffic and usage information

Squarespace may process this information on our behalf in connection with hosting and operating our website and providing website analytics.

Squarespace maintains its own privacy and security practices.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files stored on a visitor's browser or device that can help websites operate properly, remember preferences, maintain security, and understand how visitors use a website.

Squarespace may place necessary cookies that are required for the operation and security of our website.

Analytics and performance cookies may also be used to help us understand information such as:

  • Number of website visitors

  • Pages viewed

  • Website traffic sources

  • Visitor sessions

  • Website interactions

  • General website performance

Depending on your browser, device, location, and our website settings, you may be given options to accept or decline certain non-essential cookies.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. How We Share Personal Information

We do not sell or rent passenger personal information for monetary consideration.

We may disclose personal information when reasonably necessary to operate our business and provide transportation services.

Recipients may include:

  • Moovs and its authorized service providers

  • Payment-processing providers

  • Squarespace and website technology providers

  • Chauffeurs and authorized personnel

  • Transportation affiliates and subcontracted transportation providers

  • Communications and email service providers

  • Accounting, insurance, legal, and other professional service providers

  • Technology and security providers

  • Government authorities, courts, law enforcement, or regulatory agencies when legally required

When another professional transportation provider is used to fulfill all or part of a reservation, we may provide that provider with information necessary to perform the trip, such as the passenger's name, telephone number, pickup and drop-off information, schedule, flight information, and relevant service instructions.

We seek to provide service providers only with information reasonably necessary for them to perform the services for which they are engaged.

7. Email and Text Communications

We may use your email address or telephone number to communicate with you concerning transportation services.

These communications may include:

  • Quotes

  • Reservation confirmations

  • Pickup information

  • Chauffeur information

  • Trip updates

  • Flight-related updates

  • Receipts

  • Customer-service communications

Where permitted, we may also send promotional or marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe option contained in the email.

You may opt out of promotional text messages by following the opt-out instructions contained in the message, such as replying STOP when applicable.

Opting out of promotional communications will not prevent us from sending communications that are reasonably necessary to administer an active reservation or provide transportation you have requested.

We do not sell your consent to receive text messages to unrelated third parties for their own marketing purposes.

8. Transportation Affiliates and Service Providers

Desert Diamond may occasionally use professional transportation affiliates, independent chauffeurs, or other transportation companies to assist in providing requested service.

When this occurs, we may share the passenger and trip information reasonably necessary for that provider to complete the transportation.

Those providers may operate as independent businesses and may maintain their own privacy policies and legal obligations.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to operate our business.

This may include retaining information to:

  • Maintain reservation records

  • Provide customer service

  • Maintain accounting and transaction records

  • Satisfy tax requirements

  • Meet insurance requirements

  • Resolve disputes

  • Prevent fraud or misuse

  • Enforce agreements

  • Satisfy legal or regulatory requirements

  • Maintain appropriate business records

When information is no longer reasonably necessary, it may be deleted, anonymized, or de-identified where appropriate.

10. Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also use professional technology providers, including Moovs and Squarespace, that maintain their own data-security measures.

However, no internet transmission, electronic storage system, or security procedure can be guaranteed to be completely secure.

Accordingly, we cannot guarantee the absolute security of information transmitted electronically or stored by us or our service providers.

11. Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have certain rights concerning your personal information.

Where applicable, these rights may include requesting:

  • Access to personal information we maintain about you

  • Correction of inaccurate personal information

  • Deletion of certain personal information

  • Information about how personal information has been used or disclosed

  • Withdrawal of certain communication preferences

  • Exercise of other privacy rights provided under applicable law

Certain information may need to be retained despite a deletion request because of legal, regulatory, accounting, insurance, fraud-prevention, security, contractual, or legitimate business recordkeeping requirements.

We may take reasonable steps to verify your identity before fulfilling a privacy request.

You will not be discriminated against for exercising privacy rights available to you under applicable law.

12. Children's Privacy

Our website and online reservation services are intended primarily for adults arranging transportation.

We do not knowingly solicit personal information directly from children under the age of 13 without appropriate involvement from a parent or legal guardian.

Transportation involving minors should be arranged by a parent, guardian, or other authorized adult when appropriate.

If we learn that personal information from a child under 13 has been collected improperly, we will take reasonable steps to delete it.

13. Third-Party Websites and Services

Our website, booking system, passenger application, emails, or other communications may contain links to or integrations with third-party websites or services.

Those companies maintain their own privacy practices.

This Privacy Policy applies to Brad’s Transportation Services LLC dba Desert Diamond Luxury Transport and does not control the independent privacy practices of third parties.

We encourage you to review the privacy policies of third-party services when appropriate.

14. Processing and Storage of Information

Our business and many of our technology and service providers operate in the United States.

Information may be processed or stored in the United States or in other locations where our service providers operate, subject to applicable law and contractual protections.

If you provide information from outside the United States, privacy laws in the location where your information is processed may differ from those in your country or jurisdiction.

15. Business Transfers

If Brad’s Transportation Services LLC or Desert Diamond Luxury Transport is involved in a merger, acquisition, sale, reorganization, financing transaction, or transfer of some or all business assets, personal information may be transferred as part of that transaction where permitted by law.

Any successor organization would be expected to handle personal information in accordance with applicable privacy requirements.

16. Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law

  • Respond to a subpoena, court order, or lawful government request

  • Protect our legal rights

  • Protect the safety or security of our passengers, chauffeurs, employees, service providers, or others

  • Investigate suspected fraud or unlawful activity

  • Enforce applicable agreements or policies

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, service providers, or applicable legal requirements.

When we make changes, the revised Privacy Policy will be posted on our website and the effective date at the top of the policy will be updated.

We encourage visitors and customers to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Brad’s Transportation Services LLC
dba Desert Diamond Luxury Transport

15237 N 19th Way
Phoenix, AZ 85022

Email:brad@bradstransportation.net
Phone: (480) 504-8020